Advanced Service Technician

WHO WE ARE: Turn Key Solutions, LLC (www.TKS.LA) We are a 12-year old I.T. company with clients across the Gulf South region. We are expanding our excellent team of I.T. Professionals.


 Do you enjoy serving Clients and Coworkers?

 Do you have a great work ethic?

 Do you want to learn new technology and build a great career?

 Do you want to work for a company where you can make an impact?

 Are you pretty sharp on the technical end already?

If you can say yes to all the above, keep reading - you may be the person we're looking for! 

BRIEF JOB DESCRIPTION: The Advanced Service Technician is responsible for providing technical support for most workstation support issues, many server issues, and some network issues. You will provide customer support both on-site at client's facilities and remotely from our office.

HOURS: Full-time, 8am to 5pm, M-F. Occasional Overtime and/or On-call.

PAY: depending on certifications & qualifications.

LOCATION: Baton Rouge, LA

BENEFITS: We value our employees’ time and efforts. Our extensive benefits package includes paid time off, medical benefits, continuing education (CE) resources and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. 

QUALIFICATIONS - The ideal candidate for the Advanced Service Technician position will possess the following:

· Strong technical competencies!

· Excellent communication and organizational skills

· CURRENT I.T. Professional certifications from leading vendors & organizations like COMPTIA, Cisco and VMware, while not a mandatory requirement for this position, will certainly help bring your resume to the top of the stack. A current Microsoft certification is required.

· Bonus skills: If you have other technical skills (e.g. Mac OS, Website Design, Programming), let us know. These are not required for this position, but they could help.

RESPONSIBILITIES - As an Advanced Service Technician, you will be responsible for performing the following duties:

· Proactively monitor client computer systems and resolve issues as they come up

· Provide Clients with effective technical support both remotely and on-site

· Coordinate and implement projects with additional resources

· Review invoices for Clients for whom you are responsible

· Support and contribute to the development of the our internal way of performing technical services and interacting with the Client

· Work with managers, peers, vendors and Clients to design and implement solutions

· Respect the Client and consider their business objectives when developing and implementing solutions

· Follow directions from managers, and show great attention to detail

· Document the work you perform in a timely, complete, and accurate manner

· Continue professional education by obtaining relevant technical certifications


· Strong diagnostic skills are a must!

· Experience with all aspects of I.T. security (firewalls, monitoring, antivirus, anti-malware, etc.)

· Proven competencies with servers, routers, wireless and wired infrastructure, firewalls, managed switches and be able to diagnose and solve computer and network problems, including hardware, software and connectivity issues in a timely manner with limited resources

· Experience designing and deploying networks including server, transport layer equipment, workstations, backups, basic security software and hardware

· Ability to diagnose and solve computer problems, including hardware (PC, basic server, switch, modem, etc.), software and connectivity issues in a timely manner with limited resources

· Ability to make judgment calls in a timely manner on problems that require escalation to management and/or non-standard solutions

· Capable of interacting with team members in professional manner

· Be a self-starter

· Reliable transportation and insurance as required by law


To apply...